Shipping Policy

Shipping Policy

Order Cut-Off: 4:00 PM SAST
Processing Time: 1–2 business days (Monday–Friday)
Total SA Delivery Time: 3–14 business days (processing + transit)
Origin: All orders are dispatched from our Cape Town fulfilment facility.
Delivery Cost: Complimentary on all South African orders
Carriers: The Courier Guy, PostNet, and Aramex
Tracking: A tracking link is sent to your email at the time of dispatch.

Please Note During Our Closing Sale

As every piece in our final collection is hand-selected and personally chosen by Anna, and due to the high volume of orders during this farewell sale, processing times may occasionally extend slightly beyond our usual window. We appreciate your patience as we work through every order with the same care we always have — and we will keep you updated via tracking every step of the way.

How Your Order Is Handled

As soon as your order is confirmed, you'll receive an email acknowledgement and we'll get straight to work preparing your items for dispatch from our Cape Town facility. The majority of orders are packed and ready within 1–2 business days (Monday–Friday). Once your parcel is on its way, a tracking link will be sent directly to your inbox. From the date of purchase, you can expect delivery within 3–7 business days, accounting for both processing and transit time. Anna's Boutique works with trusted regional carriers to ensure reliable last-mile delivery on every order.

When Things Take a Little Longer

If your order hasn't arrived once the full processing and shipping window has passed, we ask that you allow an additional 2 working days before getting in touch. Your tracking link will give you the most up-to-date information on your parcel's progress. If your order is still nowhere to be found after that, reach out to us at AnnaMariePietercapetown@gmail.com and we'll look into it right away.

Can't Find Your Package?

If your tracking status shows as delivered but your order hasn't turned up, please contact us within 7 days at AnnaMariePietercapetown@gmail.com and we'll investigate on your behalf.

Need to Cancel?

If you'd like to cancel your order, email AnnaMariePietercapetown@gmail.com as soon as possible. Cancellations can only be accommodated if your order has not yet entered processing or been prepared for shipment.

Received Something Damaged or Incorrect?

We're sorry if something's not right. Send us a photo along with your order number at AnnaMariePietercapetown@gmail.com and we'll review it promptly — arranging a replacement or the correct item without delay.